Who We Are

Brainsenseup specializes in creating unforgettable wedding and private celebration experiences in Taiwan. When you trust us with your special day, you share personal details that help us craft something truly meaningful for you and your loved ones.

This policy explains exactly how we collect, use, and protect your information. We believe you deserve complete transparency about your data.

Information We Collect

Planning your celebration requires specific details. Here's what we typically gather:

We also collect information automatically when you visit our website, including your IP address, browser type, and pages viewed. This helps us improve our online experience and understand how people find us.

How We Use Your Information

Your information helps us deliver exceptional service. We use it to:

• Plan and coordinate your event down to the smallest detail
• Communicate with you throughout the planning process
• Manage vendor relationships and venue coordination
• Process payments and handle financial arrangements
• Send you updates about your event timeline
• Provide customer support when you need assistance
• Improve our services based on your feedback

Information Sharing

Creating your perfect celebration sometimes requires sharing specific details with trusted partners. Here's when and how we share information:

• Venue coordinators receive guest counts and special requirements
• Catering services get dietary restrictions and menu preferences
• Photographers and videographers receive timeline details
• Florists and decorators get style preferences and venue information
• Transportation providers receive pickup locations and schedules

All our partners sign confidentiality agreements. We only share what's necessary for them to deliver their part of your celebration.

We may also share information if required by Taiwan law, to protect our legal rights, or in case of a business transfer. You'll be notified if this ever happens.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several important rights:

• Request copies of all information we have about you
• Ask us to correct any inaccurate details
• Request deletion of your information (with some exceptions)
• Limit how we process your data
• Object to certain uses of your information
• Receive your data in a portable format

To exercise these rights, simply contact us using the information below. We'll respond within 30 days and guide you through the process.

Data Security

Protecting your information is something we take seriously. Our security measures include:

• Encrypted data storage and transmission
• Secure payment processing through certified providers
• Regular security updates and system monitoring
• Limited access to personal information on a need-to-know basis
• Regular staff training on privacy and security practices
• Secure backup systems to prevent data loss

While we use industry-standard security measures, no system is completely foolproof. We continuously monitor and update our security practices to stay ahead of potential threats.

Data Retention

We keep your information for different periods depending on its purpose:

• Event planning details: Until 2 years after your celebration
• Financial records: 7 years as required by Taiwan tax law
• Marketing preferences: Until you unsubscribe
• Website analytics: 2 years for service improvement
• Support communications: 3 years for quality assurance

After these periods, we securely delete your information unless we have a legal obligation to keep it longer. Some photos and testimonials may be kept with your explicit permission for marketing purposes.

International Data Transfers

Most of your information stays within Taiwan. However, some of our digital tools and services operate internationally:

• Email services may route through international servers
• Cloud backup systems might store data in secure international facilities
• Payment processors may transfer financial data for authorization
• Website analytics tools may process usage data internationally

When we transfer data internationally, we ensure these providers meet strict privacy standards and have appropriate safeguards in place.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your experience. These help us:

• Remember your preferences and login status
• Understand which pages are most helpful to visitors
• Improve website performance and loading speeds
• Provide relevant content based on your interests

You can control cookies through your browser settings. Disabling cookies might limit some website functionality, but you can still contact us directly for all services.

Children's Privacy

Our services are designed for adults planning celebrations. We don't knowingly collect personal information from children under 16 without parental consent.

If we learn that we've collected information from a child without proper consent, we'll delete it promptly. Parents who believe we may have collected information about their child should contact us immediately.

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Sending an email to your registered address
• Posting a notice on our website
• Including information in our regular communications

We encourage you to review this policy periodically. Your continued use of our services after changes indicates your acceptance of the updated policy.